Last Updated: June 12, 2025
USER AGREEMENT
- PARTIES
This Framework Agreement (“Agreement” or “Framework Agreement”) is concluded between Checkmaster Teknoloji Anonim Şirketi (“Checkmaster”) and the individual or legal entity who has subscribed to benefit from the services provided by the Company (“User”).
- DEFINITIONS
“Agreement” refers to this License Agreement.
“Beta Services” are features or services identified as beta, pilot, limited release, developer preview, non-production, evaluation, or similar terms, made available for trial use without additional charge.
“Content” means information obtained by Checkmaster Teknoloji A.Ş. from publicly available sources or third-party content providers.
“Documentation” refers to the Trust and Compliance documentation of the relevant Service and any updated usage guides and policies accessible at checkmaster.app.
“Malicious Code” means code, files, scripts, agents, or programs intended to do harm, including but not limited to viruses, worms, time bombs, and Trojan horses.
“Order Form” is a document specifying the services to be provided. It becomes legally binding once signed by the Customer and Checkmaster Teknoloji A.Ş. The Customer may cancel the order until it is received by Checkmaster.
“Services” refer to the products and services provided online by Checkmaster Teknoloji A.Ş. under an Order Form or free trial, including related offline or mobile components. Pre-existing Content and Non-Checkmaster Applications are excluded from Services.
“User” means an individual authorized by the Customer to use a subscribed service. This may include employees, consultants, contractors, or representatives of the Customer.
“Data” means electronic data and information submitted by the Customer, excluding Content and Non-Checkmaster Applications.
Checkmaster: Refers to Checkmaster Teknoloji A.Ş., headquartered at Icerenkoy Mah. Topcu Ibrahim Sk. No: 8-10 D 34752 Atasehir/Istanbul.
- SUBJECT OF THE AGREEMENT
This Agreement sets forth the terms and conditions under which the Customer is granted the right to use cloud-based Checkmaster software licenses for the quantity and duration specified in the Order Form, as well as the mutual rights and obligations of the Parties. The rules and conditions outlined in the Checkmaster Reseller Subscription Services Agreement, which is prepared directly by Checkmaster, constitute an annex and integral part of this Agreement.
Order Forms executed with the Customer are also subject to the provisions of this Agreement.
Checkmaster declares and undertakes that it is the authorized reseller of Checkmaster, and that it is fully authorized and responsible for executing this Agreement and for the provision of all services offered or to be offered to the Customer, as well as for all actions and operations to be carried out under this Agreement.
- PROVISION OF SERVICE
4.1. Checkmaster shall submit a completed Order Form, signed by both the Customer and Checkmaster, reflecting the Customer’s request for Services.
4.2. Unless otherwise specified in the applicable Order Form, Services and Content are purchased as User subscriptions. User Subscriptions may be issued for the periods stated in the Order Form, and may be terminated or renewed upon expiration. The subscription itself does not, by default, create any payment obligation; payments shall only be made for the services procured under the relevant Order Forms.
- USAGE LIMITS
5.1. Services and Content are subject to the usage limits specified in the Order Forms. Unless otherwise stated:
(a) No more Users than the number specified in the Order Form may access the Services or Content;
(b) A User password may not be shared with another individual; and
(c) A User identity may be reassigned to a new individual replacing someone who no longer requires continued access to the Services.
5.2. The scope of the Customer’s license rights for the Services provided under this Agreement is defined in the relevant Order Form.
- FINANCIAL TERMS
6.1. The amount to be paid by the Customer to Checkmaster, including license and service fees (hereinafter referred to as the “Fee”), regardless of its designation, shall be as mutually agreed upon and specified in the Order Form. If additional Order Forms are issued, the applicable Fee shall be stated in those new forms.
6.2. Checkmaster and the Customer may, from time to time, mutually agree in writing to modify the services and pricing set forth in the Product and Price List. Pricing may not be changed without the Customer’s prior written consent.
6.3. The Fees stated in the Order Forms are exclusive of all applicable taxes and duties. Such taxes and duties shall be paid by the Customer in accordance with the invoice issued for the corresponding amount.
6.4. The Customer shall pay the invoiced amounts as specified in and approved under the relevant Order Form.
- CUSTOMER OBLIGATIONS
7.1. In the event of any changes to the information provided during the establishment of their status, the Parties shall promptly update such information. The other Party shall not be held responsible for any inability to access or benefit from the licenses due to incomplete, inaccurate, or outdated information.
7.2. The Customer:
(a) is responsible for ensuring that Users comply with the Checkmaster Master Subscription Agreement, and
(b) undertakes to adhere to the Product Special Terms related to the licensed product as communicated and mutually agreed upon, which are included as an annex to the Order Form.
7.3. The Content provided by Checkmaster is owned by Checkmaster, and all responsibility related to the Content lies solely with Checkmaster.
7.4. The Customer may not, intentionally and with fault, interfere with or damage the Checkmaster software, nor allow such interference by third parties within their knowledge and authority. In the event of malicious or faulty damage by the Customer to Checkmaster software provided under an Order Form, the Customer shall be liable for direct damages up to the amount specified in that Order Form and in proportion to their fault. The Customer shall show diligence during the term of the Agreement in applying any software updates made for improvement purposes. No additional fees may be charged to the Customer for updates made within this scope.
7.5. The Customer may benefit from the licenses covered by this Agreement only upon full and timely payment of the fees specified in the Order Form, using the methods and terms indicated therein.
- USAGE RESTRICTIONS
The Customer shall not:
(a) permit or allow any person other than itself or its authorized Users to access or use any Service or Content;
(b) sell, license, sublicense, distribute, rent, or otherwise make any Service or Content available to third parties;
(c) use any Service to store or transmit unlawful or illegal data or information, or data that infringes upon the privacy rights of third-party individuals or entities;
(d) use any Service to store or transmit Malicious Code;
(e) attempt to gain unauthorized access to any Service, Content, or related systems or networks;
(f) permit direct or indirect access to any Service or Content in a manner that exceeds the usage limits defined in the Agreement;
(g) copy any part, feature, function, or user interface of a Service;
(h) copy any Content except as permitted in this Agreement, an Order Form, or the Documentation;
(i) copy any part of a Service or Content into its intranet or for internal commercial use, except as expressly permitted in the Documentation.
- CHECKMASTER’S OBLIGATIONS
9.1. As an authorized reseller, Checkmaster is responsible for ensuring coordination between the Customer and the software provider Checkmaster Teknoloji A.Ş., including initiating necessary applications, maintaining communication, and delivering or facilitating the delivery of licenses and services under this Agreement to enable the parties to fulfill their obligations.
9.2. Checkmaster affirms and undertakes that it is duly authorized to act as a reseller and provider of the services and licenses to be offered under this Agreement, that it is authorized to enter into this license agreement, and that it is responsible to both Checkmaster Teknoloji A.Ş. and the Customer for the delivery and enablement of the licensed services.
9.3. All software provided to the Customer by Checkmaster shall be delivered through the cloud technologies and infrastructure provided by the license provider, Checkmaster Teknoloji A.Ş.
9.4. Checkmaster shall undertake all necessary efforts and diligence to ensure the secure storage, protection, and backup of all customer data, including personal and commercial data, collected under this Agreement, the software, licenses, and services. Checkmaster shall be held fully liable for any damages or claims arising from such data, regardless of fault.
9.5. Checkmaster is responsible for ensuring that all software, licenses, and services provided under this Agreement function fully, accurately, and in line with the Customer’s expectations, and shall be liable for all claims submitted by the Customer in this regard.
9.6. Free support services are provided as follows:
Standard Support is offered free of charge under the conditions below:
(1) For Level 1 issues (e.g., complete product inaccessibility, system downtime, or inability to access customer data due to system problems), support will be provided via telephone.
(2) For issues other than Level 1, solutions can be found at https://www.checkmaster.app/, or support requests may be submitted through the same website.
Standard support is provided in Turkish via the phone number +90 539 266 3700.
Checkmaster also lists common and known issues being addressed at https://www.checkmaster.app, based on customer feedback.
Checkmaster operates Monday to Friday from 09:00 to 18:00, excluding national holidays. The response times in the SLA table below apply during these business hours; if an issue is submitted outside these hours, the response time will begin at the start of the next business day.
Severity Level
| Level | Description |
| Level 1 – Critical | A critical issue affecting all Users, including system unavailability and data integrity problems for which no temporary workaround exists. |
| Level 2 – Urgent | Core functionality is impacted or performance is significantly degraded. The issue is persistent and affects multiple users and/or key functions. A temporary workaround may exist but is not acceptable. Also includes time-sensitive requests such as feature activations or data export needs. |
| Level 3 – High | A system performance issue or error affecting all Users (not just some). A short-term workaround may be available, but it is not scalable. |
| Level 4 – Medium | A routine technical inquiry; requests for information about application features, navigation, setup, or configuration; or an issue affecting a small number of users. An appropriate workaround is available, and a resolution can be implemented within a reasonable time frame. |
| Target Response Times | |
| Severity Level | Response Time |
| 1 | 2 hours |
| 2 | 4 hours |
| 3 | 6 business hours |
| 4 | 8 business hours |
Note: Level 1 priority cases must be reported via phone as stated above. Target response times for Severity Levels 1 and 2 do not apply to requests submitted via email.
- LIMITATION OF LIABILITY
The Customer acknowledges and agrees that Checkmaster may provide links through its applications to other websites, portals, files, or content that are not under Checkmaster’s control. In cases where it is clearly understandable and evident that such links are not provided as endorsements of the target websites or their operators, and where Checkmaster has no fault or responsibility for those links or their content, Checkmaster shall bear no liability for any services, products, content, or information accessed through those links—provided it can demonstrate the absence of fault.
However, if a link or redirected address provided by Checkmaster is visibly insecure or untrustworthy from the perspective of an average user and is still hosted by Checkmaster, then Checkmaster acknowledges, declares, and undertakes full and sole responsibility for any damages that may arise from such content.
- CONFIDENTIALITY AND INTELLECTUAL PROPERTY
11.1. Checkmaster diligently protects Users’ personal data in accordance with the Law on the Protection of Personal Data (KVKK). Personal data shared by Users may be collected and processed by Checkmaster in compliance with KVKK and applicable legislation. For more detailed information on the processing of your personal data, please review the Company’s Personal Data Protection Policy at www.checkmaster.app.
11.2. All rights, title, and interests in and to the software covered by this Agreement remain the property of Checkmaster. Under this Agreement, the Customer is granted a non-exclusive, non-transferable, worldwide, royalty-free license to use the Software and Application. Nothing in this Agreement shall be construed as transferring any rights or interests of Checkmaster to the Customer.
11.3. The Customer may not allow third parties to use, intentionally copy, reproduce, distribute, or provide access to any programs, adaptations, or software developed or delivered by Checkmaster for any purpose other than internal use within its Distribution Channel. Checkmaster and its licensors reserve all rights, including all related intellectual property rights, in and to the Services and Content. No rights are granted to the Customer except as explicitly set forth herein.
11.4. The Customer grants Checkmaster and its Affiliates a limited, worldwide license to host, copy, transmit, and display Customer Data, Non-Checkmaster Applications, and Customer-created program code solely as necessary for Checkmaster to provide the Services to the Customer, subject to these Checkmaster Transition Terms. Except for the limited licenses granted herein, Checkmaster acquires no rights in or to Customer Data, Non-Checkmaster Applications, or program code under these Transition Terms.
11.5. Any use by the Customer of developed or customized programs, adaptations, or software beyond the quantities specified in this Agreement, or copying other than for backup purposes, or any intentional and faulty distribution of software documentation to third parties for uses beyond normal operation shall constitute a breach of this Agreement.
- ASSIGNMENT OF AGREEMENT
This Agreement is concluded between the Parties and neither Party may assign or transfer its rights or obligations under this Agreement, in whole or in part, to any third party or legal entity without the prior written consent of the other Party.
- FORCE MAJEURE
13.1. Any of the following events that prevent or delay the performance of obligations under this Agreement shall be considered a force majeure event:
- Decisions, actions, or procedures by relevant governmental authorities that delay or render the performance of obligations impossible;
- Strikes, lockouts, or breakdowns that make it impossible to procure necessary hardware;
- War (declared or undeclared), civil unrest, acts of terrorism;
- Natural disasters such as earthquakes, storms, floods, fires, or similar events.
In the event of a force majeure situation, the affected Party shall notify the other Party in writing within ten (10) days and provide all relevant details. The Parties shall agree on necessary emergency measures. However, if Checkmaster is at fault for damages arising during the force majeure event, it accepts and undertakes liability in proportion to its fault.
In the case of an epidemic, pandemic (e.g., Coronavirus), or similar force majeure event, if the resulting inability to fulfill contractual obligations is considered excusable in light of the principle of good faith, the Customer may suspend, postpone, or terminate the Agreement. The Customer shall notify Checkmaster in writing within ten (10) days of its intended course of action regarding the legal status of the Agreement under the force majeure event.
- AMENDMENTS AND SEVERABILITY
14.1. Any amendment or addition to this Agreement shall be in writing and approved by the duly authorized representatives of both Parties. Any amendments or additions not made in this manner shall be deemed invalid.
14.2. If any provision of this Agreement is found to be invalid, unlawful, or unenforceable, or later becomes so, this shall not affect the validity, legality, or enforceability of the remaining provisions—provided that such invalidity does not make it unreasonably difficult for the Customer to remain bound by the Agreement or deprive the Customer of the essential benefits expected under it. In such a case, the Parties shall make every reasonable effort to replace the invalid, unlawful, or unenforceable provision with a valid provision that most closely reflects the original intent.
- WAIVER
The failure of either Party to exercise any right under this Agreement shall not be deemed a waiver of that right, nor shall it prevent the future exercise of that right.
- DISPUTE RESOLUTION, JURISDICTION, AND APPLICABLE LAW
The Parties agree to conduct all activities under this Agreement, as in their previous dealings, in accordance with principles of honesty, good faith, and ethical conduct, and to refrain from fraudulent or unlawful behavior, as well as any actions that could damage the other Party’s interests or commercial reputation.
In the event of any dispute arising out of or related to this Agreement, the Parties shall first attempt to resolve the matter amicably and in good faith. If no resolution can be reached, the courts and enforcement offices of Istanbul shall have exclusive jurisdiction, and the applicable law shall be the laws of the Republic of Turkey.
- NOTICE AND WRITTEN EVIDENCE
17.1. The addresses of the Parties specified in this Agreement shall be deemed their official legal notice addresses. All notices, requests, and other communications shall be delivered to these addresses. Unless a change of address is notified in writing via notary within one (1) month, any notification sent to the last known address shall be deemed legally valid and binding.
17.2. Any correspondence exchanged between the Parties via their mutually acknowledged email addresses or via fax—provided that proof of delivery can be demonstrated—shall be considered valid written evidence in any legal proceeding or enforcement action, in accordance with Article 199, second sentence, of the Turkish Code of Civil Procedure No. 6100.
- ENTIRE AGREEMENT
In the event of any inconsistency between this Agreement and other documents deemed integral parts of it, the provisions of this Agreement shall prevail.
- CONFIDENTIALITY OBLIGATION
19.1. Checkmaster acknowledges and agrees that any technical, administrative, financial, commercial, or other information, systems, or data (including but not limited to names, addresses, titles, telephone and fax numbers, and other such details), whether accessed during its work with the Customer, obtained online, or provided by the Customer in any form (printed, electronic, or otherwise), are the exclusive property and trade secrets of the Customer and shall be treated as confidential (“Information”). Checkmaster acknowledges that the Customer holds exclusive rights of control over such Information.
19.2. When submitting a proposal related to services provided to the Customer, Checkmaster shall not disclose that it is performing the work for the Customer and shall keep the Customer’s name and the related service confidential unless otherwise instructed by the Customer.
19.3. Checkmaster undertakes and guarantees not to use the Information for any purpose other than providing services to the Customer (provided that prior written consent is obtained), either directly or indirectly (including via affiliates, subsidiaries, or related parties); not to disclose, transfer, assign, sell, or otherwise provide access to any third parties, institutions, or organizations; not to copy, exhibit, or publish such Information; to take all necessary precautions to store it securely; to prevent unauthorized access by third parties; and to ensure that all personnel under its employment comply with these obligations. Checkmaster shall only disclose such Information to personnel whose access is strictly necessary and shall inform them clearly of their responsibilities under this Agreement. Upon the Customer’s request at any time and/or upon termination of the business relationship, Checkmaster shall immediately return and deliver all such Information and all copies thereof—regardless of format (including but not limited to email transfers, computer files, disks)—to the Customer and shall retain no copies.
19.4. Both Parties acknowledge that all commercial information obtained, learned, or otherwise acquired from one another under this Agreement constitutes trade secrets. They undertake to protect such information loyally. This Agreement, including its annexes and Order Forms, contains confidential information that shall not be shared with third parties. Any breach of confidentiality shall constitute a breach of contract. Both Parties agree to maintain the confidentiality of such information indefinitely, even after the termination of this Agreement.
Contact Us
If you have any questions about this Agreement, you can contact us:
–By email: [email protected]
– By visiting this page on our website: https://checkmaster.app/en/user-agreement/
